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Welcome to our Customer Service Page

Covid 19 Update - please read this.
11.00am 24th April 2020
With the latest expectations that social distancing measures will stay in place for a further period, we are cancelling our flights scheduled for May. We will continue to monitor government advice. It is likely this period will be extended. Please also read the earlier update below if you have not done so already.




8.35pm 23rd March 2020

As you are doubtless aware, the government has decided with immediate effect a minimum 3 week country wide lock down of all non-essential activity.

We are therefore cancelling all flights to the end of April. We will continue to monitor government advice. It is likely this period will be extended. If flights continue to be cancelled, we will notify passengers by text to the main passenger mobile number you have provided us with a week ahead of your flight date.

When we recommence flying we will extend vouchers at no charge to provide passengers with the equivalent validity that was remaining on their vouchers at the start of our main flying season, 1st April 2020.

For further details please see our terms and conditions at

https://www.hot-air.co.uk/terms.htm
- in particular paragraphs 3 and 5 of “Our Obligations to You”.

Subject to subsequent government advice after this first three week period, we will update you here on when we will add new flight dates for May etc onwards to enable you to rebook your flight.

As our office staff will now be working from home, we will not be answering phone calls but we will respond to emails as quickly as possible.

On a more general note, please be assured that we are a very long-established and financially stable business. We hold reserves in preparation for situations such as we currently face, and have previously operated through challenges such as the foot and mouth crisis when hot air ballooning completely ceased in the UK for seven months.
For those of you concerned about your own families, friends and personal welfare, we send you our very best wishes. We look forward to meeting you in a field someday soon to embark on an exciting adventure in the skies.

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Click on My Details and book yourself onto a flight. Here are a few useful tips which can improve your experience with Henley Balloons.
To help you, on the occasions where our flight team can see that a flight is going to be clearly unsuitable to fly earlier than our normal weatherline call in times we will text you to give you more notice. So make sure we have an up to date mobile for you that receives texts if you have one. But please remember that you must still call into the weatherline to check if we don't text you because no text means the weather outlook is probably good! Please do not call the office to ask if flights are likely to go ahead as they will not be able to give you any information.
You may also like to register as a standby passenger using the standby tab in My Details. If you are flexible in your availability to fly we will then be able to text you about any short notice space that may become available before the date you have booked. We only send standby texts if the weather is good, so if you can make it you are pretty much guaranteed to fly.

Lost Your Map Pack?
Don't worry, you can download one by clicking on this link below

https://secure.ballooncheckout.com/henley/download/maps